Veterans Administration Secretary Robert McDonald opened his mouth this morning and sheer stupidity fell out. I’m not kidding.

While speaking at a Christian Science Monitor media breakfast he said this:

“The days to an appointment is really not what we should be measuring. What we should be measuring is the veteran’s satisfaction,” McDonald told reporters at a Christian Science Monitor media breakfast.

“What really counts is how does the veteran feel about their encounter with the VA,” he said.
“When you go to Disney, do they measure the number of hours you wait in line?” he asked. “What’s important is what’s your satisfaction with the experience.

“And that’s really the kind of measure I want to move to,” he added.

I told you, sheer stupidity. Secretary McDonald is under considerable pressure to fix the many issues within the VA, including making the wait time process faster and more transparent.

However, comparing VA wait lines to standing in line at Disneyland is tactless beyond belief. They are not the same by any measure.