For close to a decade, United Airlines has been the poster child of what not to do in the airline industry. At least that’s the case when it comes to public relations nightmares. There have been stories, replete with video, of United employees destroying musical instruments. Passengers have been dragged off planes. Girls have been denied boarding because of their attire. Now comes probably one of the worst PR disasters the airline has faced to date. A puppy is dead because a flight attendant instructed its owner to place it in the overhead bin for the duration of a three hour flight. Way to go, United. If you are trying to alienate passengers and destroy your profits, you are doing a bang up job.
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